Frequently Asked Questions
Everything you need to know about your JJ Malibu order and our products.
How do I know which size to order?
Since our designs often feature a slim, athletic fit, we recommend checking our detailed Size Guide available on each product page. If you are between sizes or prefer a looser fit, we suggest sizing up.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be unworn, unwashed, and in their original packaging with tags attached. Please note that for hygiene reasons, certain items like underwear and swimwear are final sale unless there is a manufacturing defect.
How long will it take to receive my order?
Domestic orders typically ship within 1-2 business days and arrive within 3-7 business days. International shipping times vary by destination but generally take between 10-21 business days depending on the selected shipping method and customs processing.
Do you ship worldwide?
Yes, JJ Malibu ships to most countries across the globe. Shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Afterpay in supported regions.
How should I care for my JJ Malibu apparel?
To maintain the vibrant prints and fabric integrity, we recommend machine washing your items in cold water with similar colors and hanging them to dry. Avoid using bleach or ironing directly on graphic prints.